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Privacy Policy
A brief overview
Summary of the Privacy Policy
The privacy level is P1.
This is a summary of (and not a substitute for) the full privacy policy.
This website collects the following types of information:
- personal
On this website:
We collect a range of personal information from you. We do not disclose your information to others, except where required by law. We encrypt the information that we collect for the highest level of protection.
Note
If you wish, you can contact the person responsible for privacy on this Web site. http://www.diamond-australia.com/privacy-policy.
Where personal information is collected:
- It is only held while you are a customer, or for any extra period required by law.
- You are able to amend or delete your personal information held by the site. http://www.diamond-australia.com/customer/account/
The detailed legal language
Privacy policy
About this policy
Purpose
The purpose of this privacy policy is to communicate clearly the personal information handling practices we follow when we collect and deal with your personal information, including how you can contact us if you wish to correct or access personal information we hold about you.
Privacy Act 1988 (Cth)
As a small business, we are exempted from the operation of the Privacy Act. However, protection of your personal information that we collect is very important to us. This policy sets out how we handle any personal information we collect or receive about you.
The Privacy Act 1988 (Cth) can be viewed at http://www.austlii.edu.au/au/legis/cth/consol_act/pa1988108/
How is our privacy policy structured?
Our privacy policy is ‘layered’ as it is presented in three layers. The first layer is the Privacy icon shown on the bottom of the web page in which we collect your personal information. It provides a quick snapshot of our information handling practices. The second layer, the one page summary that you reach from the icon link, provides you with a summary of how we collect, use, disclose and store your personal information, how you can contact us and which Act applies to our activities. The third layer is this full privacy policy that provides a more detailed explanation of our information handling procedures.
Our personal information handling practices
What is personal information?
We use the definition of personal information contained in s 6(1) of the Privacy Act. It states that personal information is 'information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion'.
Collection of personal information
We try to collect personal information directly from the individual.
We only collect personal information for purposes which are directly related to our activities and only when it is necessary for or directly related to such purposes. These purposes include:
- To provide you with information you have enquired about
- To provide you with goods you have purchased
- To provide you with services you have purchased
- When you ask to be on an email or mailing list so that we can send you information about our activities and/or publications
- When you send us information about an event you are organising for us to publicise on our website
- For normal communication processes when we might email you, text you or phone you
Browsing
When you only browse the website, we do not collect your personal information.
When you look at our website, our internet service provider makes a record of your visit and logs (in server logs) the following information for statistical purposes:
- Your server address
- Your top level domain name (for example .com, .gov, .org, .au, etc)
- The pages you accessed and documents downloaded
- The date and time of your visit to our site
- Whether you have visited our site before
- The previous site you visited, and
- The type of browser being used. We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider's server logs.
Cookies
Our website may use cookies. You may choose to disable cookies in your browser but this may affect your use of the site in some areas.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| PHPSESSID | A unique value storing your session ID. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| SHOWNEWSLETTER | A value recording if you have been shown a newsletter subscription popup. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
| Google Analytics Cookies | |
| _ga | Used by Google Analytics to distinguish users. |
| _gat | Used by Google Analytics to throttle request rate. |
| Olark Cookies | |
| hblid | A visitor identifier that we use only on your site to remember this visitor between visits. |
| wcsid | A session identifier that we use only on your site to keep track of a single chat session. |
| olfsk | Storage identifier that we use to maintain chat state across pages (e.g. message history). |
| _okbk | Extra state information (e.g. chat box being open/closed). |
| _ok | Most recent Olark site ID (security measure). |
| _oklv | The Olark loader version (for improved caching). |
| _okla | Used for caching purposes (loaded from CDN vs. loaded from our infrastructure). |
| _okgid | Group id the visitor is locked to. |
| _okac | Used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed. |
| _okck | Used to test whether the visitor's browser allows cookies to be stored. |
| Clicky Cookies | |
| _jsuid | This is a random number that is generated by the Code the first time someone visits a web site with the Code installed. Its sole purpose is to better identify new and unique visitors to a web site.. |
| _referrer_og | This cookie stores the external referrer for a visitor, so that on future visits the same referrer will be attached to their sessions. |
| _first_pageview | This cookie is set on the first page view of a session. It is used to make our tracking code more efficient, so certain processes are only run on a visitor's initial page view. |
| heatmaps_g2g_[site_id] | This cookie tells our tracking code to log data about where a visitor is clicking on a site to send back to our servers and later used to generate a heatmap report of clicks on that page. |
| clicky_olark | This cookie gets set if you are using Olark chat in combination with Clicky. It contains Olark's unique ID information for the visitor. . |
Use and disclosure of your personal information
We do not disclose your information to third parties.
Data quality
We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by you that your personal information has changed.
Data security
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, securing paper files in locked cabinets and physical access restrictions.
If you choose to join our email lists, complete online forms or lodge enquiries, your contact details are stored on password-protected databases.
Deletion of data and unsubscribing
When you cease to be a member of our website, we will destroy your personal information in a secure manner or delete it. If you have not purchased goods, services or visited our website for six months we will delete your information. You can request that your personal information be deleted at any time.
You may also request us to delete any personal information we hold about you by emailing our contact person whose details are below. You may choose to opt out of further contact from us by sending us an email containing the word ‘unsubscribe’ in the title of the email.
Access and correction
If you wish to request access to the personal information we hold about you, or request that we change that personal information, we will allow access or make the changes unless we consider that there is a sound reason to withhold the information under relevant law such as the Privacy Act, Freedom of Information Act 1982 (Cth) (FOI Act) or other relevant information.
You can obtain further information about how to request access or changes to the information we hold about you by contacting us (see details below).
How to contact us
You can obtain further information in relation to this privacy policy, ask questions about it or provide any comments, by contacting us:
http://www.diamond-australia.com/privacy-policy
